Why experience-led strategies outperform traditional methods

Think Big With Us.

See how Digital Surgeons' experience-led approach creates measurable brand impact and customer loyalty, while traditional methods leave opportunities untapped.

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Why most SaaS companies struggle with brand retention

High customer churn rates

Customer acquisition costs keep rising while new users leave before reaching their full revenue potential, creating a leaky bucket that's impossible to fill.

Fragmented brand experiences

Your customer interactions across marketing, product, and support don't tell the same story, confusing users and weakening their connection to your brand.

Generic brand positioning

When your brand looks and sounds like every other solution in your category, customers make decisions based on price rather than value or loyalty.

92%

SaaS startups fail within three years

56%

Customers stop using a SaaS product after a frustrating experience with support

33%

SaaS companies with consistent brand experiences see 33% higher customer lifetime value

65%

Customers say the experience they receive matters more than price

Our methodology for SaaS brand experience success

Customer journey mapping

We map every interaction your customers have with your brand to find disconnects and opportunities, then build a cohesive experience that guides users to value.

Distinctive brand positioning

We craft brand messaging that focuses on customer outcomes rather than features, speaking directly to the real problems your users face.

Cross-channel brand alignment

We align your brand experience across marketing, product, and customer support so users receive a consistent story no matter where they interact with you.

Three ways we transform SaaS brand experiences

Deep software knowledge

Our team has worked with SaaS companies from startups to enterprise, giving us insight into what works across the customer lifecycle. We know how to create brand experiences that support trial conversions, onboarding, and long-term retention.

End-to-end experience design

We look beyond marketing to create brand consistency across product experiences, customer support interactions, and even billing touchpoints. This creates a seamless journey that builds trust and retention.

Results-driven approach

Everything we create ties back to your business goals like reducing churn, increasing trial conversions, or improving expansion revenue. We track these metrics to prove the ROI of brand experience investments.

Digital Surgeon

Digital Surgeon

Digital Surgeon

Digital Surgeon

“Digital Surgeons quickly learned the unique challenges of our event and developed a host of strategies that delivered outstanding results."

Brands that choOse velocity

+54%
D2C revenue in 120days
An ongoing partnership to help this leading pet brand grow across digital channels in today's ever-evolving landscape. Freshpet partners with DS to shape their digital experience and social media production, driving performance across both.
Freshpet Redesign
–27 %
CAC post‑launch
Stride turned to us to help them scale fast—from building digital campaigns to shaping enrollment journeys. We were their creative engine during high-growth moments when speed, clarity, and outcomes mattered most.
+223%
Net Audience Growth
Partnering with the leadership team at Rapsodo, we helped them get to the core of their story and completely reposition the brand for growth across both golf and diamond sports.
+38%
Increase in total sales
Over a multi-year partnership, we helped Lovesac reimagine the customer experience. Together we crafted immersive, digital-first journeys that transform how people discover, shop, and connect with the future of furniture.

Customer testimonials

“Digital Surgeons played a pivotal role in transforming the Rapsodo brand and digital experience. Their expertise helped us elevate the Rapsodo brand and our digital presence, creating a more engaging and impactful experience. They truly understand what it takes to turn vision into reality.”
Matt Fowles
Director of Marketing Rapsodo
"It is my view that in order to create something truly revolutionary, one needs to be completely emotionally vested in the creation. And that is exactly what I got from Digital Surgeons. I truly felt I wasn't in it alone - DS was in it with me all the way. I couldn't ask for anything more."
Sal Syed
CEO of Arccos Golf
"Our business was a complex soup that was almost indecipherable to everyone else. DS made it clear as day and compelling–exactly how we wanted to be presented."
Ryan Hanley
CEO of Equilibrium Energy
"The team at DS has developed an approach that quickly collects inputs and market data before translating them into insightful brand essence and guidelines that are built to deliver not just connection points through the consumer journey, but more importantly long term loyalty with a balanced output of functional and emotional anchors to drop at all touch points. They are an agency and a business partner with team members who can WOW you with strategy and creativity while they reassure you with recommendations that check boxes for profitability and ROI."
Ryan Wiedmann
VP Marketing
"As the preeminent sports and entertainment spectacular, the US Open strives to deliver innovative campaigns that align well with its brand while supporting its overall marketing objectives. Digital Surgeons quickly learned the unique challenges of our event and developed a host of strategies that delivered outstanding results."
Nicole Kankan
Managing Director of Marketing of USTA
"The Digital Surgeons team delivered not only a fresh new UI/UX, but an experience that drastically improved our consumer engagement and conversions on site. We are thrilled with the results!"
Joshua Silva
Global Marketing Director at Masterbuilt
Create stunning customer experiences that drive real ROI
Rapsodo GolfStride HealthFreshpet Redesign

Partner with Digital Surgeons to develop brand experiences your customers will love and remember. Our approach builds loyalty, reduces acquisition costs, and creates lasting growth.

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