Top Trends in Customer Experience: Current and Future State

After three days in the land of customer experience with keynotes, panels, and roundtables and eight pages of notes, some key patterns emerged from the Next Generation Customer Experience Conference in sunny San Diego last week. While we've come far in putting our customer's first and there's a lot we are currently doing, as customer experience professionals, there's a lot more we want to be doing.

Read more about the future of customer experience and who's doing it right.

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