Accounts // New Haven

Account Manger

Account Manger at Digital Surgeons

Job Description:

Are you ready for a fulfilling job in marketing, communications, or strategy? If so, you’re probably a born leader and have a natural instinct to investigate. You have the patience to handle even the most demanding of clients, even if you woke up on the wrong side of the bed.

An Account Manager is responsible for managing an array of accounts and working directly with the rest of our team members to create a constant flow of information. Account Managers are also responsible for building and maintaining relationships with new clients and leading team productivity.

What you will be doing:

  • Act as primary contact and agency liaison with client contact
  • Manage client relationship ensuring satisfaction through meeting objectives, managing expectations, and consistent status updates
  • Follow up and remain in regular contact with client providing status updates through professional and insightful emails and phone calls
  • Deliver work and findings to client through effective presentation materials and communication strategies
  • Prepare and craft case studies, decks and SOWs
  • Coordinate project deliverables including scope, budget, timelines and workflow
  • Participate in client planning process including assessment, brand positioning, competitive landscape and industry trends
  • Identify significant research findings and synthesize them in an actionable report
  • Assist with managing the client/project’s financial health through a foundational knowledge of P&L, ROI, stakeholders, decision makers, fiscal year
  • Assist in the identification of new marketing opportunities with existing clients
  • Execute implementation of tactical plans once strategic plan is approved to carry through Client’s marketing strategies and ultimately accomplish Client’s marketing objectives
  • Participate in the development and agreement of measurement/success criteria for plan and program evaluation ensuring objectives and measurement benchmarks are clearly defined
  • Analyze plan & program performance against key success metrics (ROI, revenue etc)

What you bring:

  • Excellent public speaking skills and experience
  • Thorough knowledge of the principles of advertising, marketing and media
  • Thorough knowledge of the dynamics of digital and interactive. How each digital and interactive element performs alone, how they perform together and how they are constantly changing
  • Ability to use alternative analytical approaches to solve digital/interactive/marketing problems
  • 2+ years in the industry or related experience in developing interactive projects and managing large creative team and clients
  • Experience with various projects types, including web, mobile, video, brand, and strategic consulting
  • Bachelor’s degree or equivalent
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